J. P. Leisure Ltd. Unit 1, Hillside Road, Hele, Ilfracombe, Devon,
J.P. Leisure Ltd
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
User Guide to Ordering Online:
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Shipping is charged at cost and is calculated on the total order weight. For Mainland UK this is based on £6.21 + 20p per Kg + vat. So it is to your advantage to order multiple items in one order.
DELIVERY. We currently utilise a number of different services for delivering your goods, including Royal Mail postal and parcel services, Fedex and TNT Express.The online shopping cart calculates a delivery cost based on the items you have selected. The cost covers the delivery cost, as well as packing and handling costs. Occasionally the online shop's calculated cost is incorrect, if the actual cost is lower than specified, we will not normally contact you, we will simply adjust the order and charge you the lower price. If for any reason the cost is higher we will contact you for confirmation first.
Occasionally we may change the delivery method you have selected if for some reason the method is unavailable(in the case of postal strikes) If the new methods cost is the same or lower than the shop's specified price we would not normally contact you.If the change in method results in an increase in cost we would contact you for confirmation before dispatch of goods.The delivery times are specified in WORKING DAYS from DISPATCH DATE not placement of order. For NEXT DAY delivery we normally require your order to be received by midday and stock available. Orders received after midday may not be processed in time for dispatch if we are experiencing high levels of sales.
Telephoning your order will not get it dispatched quicker, all orders are put in a queue and processed in order
If you are not in when the courier attempts to deliver your item, they will leave a card with details of how to contact them for re-delivery. Please make sure you contact the courier company within 5 working days, after 5 working days the package will automatically be returned to us. This incurs a handling charge of £15.00, which you will be liable for. If you require your package sending out again we will charge you this £15.00 in addition to a second delivery charge. If at this time you choose to cancel your order, you will be liable for the original delivery cost and a restocking charge if we have had to order this item in for your order, and the £15.00 handling charge.If you would like your item left with a neighbour, or delivered to a work address instead, please inform us by email, by forwarding a copy of your order to us, and including the relevant information.
DELIVERY OUTSIDE THE UK. Our online shop does not currently calculate prices for delivery outside the United Kingdom. We are able to arrange Export shipments to certain countries. If your require further information please email us.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
WARRANTY. All products come with full 12 months warranty. In the event of your item being DOA (dead on arrival) we will arrange a replacement for you delivered free of charge. We will also pay for return of the faulty item to us, you will be given instructions on how to arrange for the item to be returned. For an item to be classed as 'DOA' you must contact us within 3 days of receiving your goods. After 3 days, you must return the item to us at your expense, and we will arrange for it to be repaired/replaced (whichever is appropriate) and returned to you at our cost. If the item has to be repaired this can often take 2-6 weeks. We will inform you as soon as we have an estimated date of return.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01271862221 (International +44 01271862221) or fax us on 01271862221 or write to us at J.P. Leisure Ltd. Unit 1, Hillside Road Hele Ilfracombe North Devon EX34 9QS United Kingdom
When do we collect information about you?
We collect information about you when you register with us, place an order for products/services and sign up to an account. We may, from time to time, collect information about you when you voluntarily complete customer surveys, provide feedback and participate in marketing competitions or other campaigns. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the JPLeisure website, enquiries and pro-forma account holders to personalise your repeat orders and to maintain the on-going service we provide to you.
We also collect and hold your information in order to keep you updated about any changes to our, products/services you may be interested in, updates on external brands we distribute and events you may like to attend. J.P. Leisure Ltd will not share your information for marketing purposes with companies outside of the J.P. Leisure Ltd Group.
In processing your order, we may send your details to, and also use information, from credit reference agencies and fraud prevention agencies. In this case, the third party will not disclose any of the details to any other third party.
We would like to send you information about products and services of ours and other companies in our network which may be of interest to you. If you have consented to receiving marketing by signing up to our products and /or services, you may “opt-out” at a later date by contacting us or choosing the opt-out option in marketing communications. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please contact us.
Access to your information and correction:
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email Sales@JPLeisure.co.uk or write to J.P Leisure Ltd, 1 Hillside Road, Hele, Ilfracombe, North Devon, EX34 9QS, UK. Please provide us with your full name, company name, address and telephone number. We may make a small charge for this service. We want to ensure your personal information is accurate and up to date, if you feel your information is inaccurate and not up to date please contact us.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes.
How to contact us:
J.P Leisure Ltd is a trade website dealing on a business to business basis, any transactions taking place within will be treated as such and by accepting our terms and conditions you are in full acknowledgement of this.
We do not offer a 'TRY before you BUY' service, please satisfy yourself before making a purchase that you have selected the correct item. If you are unsure please call, or email us for advice.
We will accept goods that are unwanted subject to the following:
a) All returns must obtain a returns number by contacting J.P. Leisure Ltd. prior to dispatch of goods.
Important Delivery Notes
"PLEASE NOTE: ALL GOODS MUST BE SIGNED FOR UNCHECKED , & DAMAGES MUST BE REPORTED WITHIN 3 HOURS OF RECEIVING DELIVERY"
If your item's are being shipped out via a Pallet,
a) Please insure that the access to your address can allow a 18 tone fixed wheel curtain sided lorry - if not please advise immediately.