Terms & Conditions
Making A Purchase
User Guide to Ordering Online:
Please ensure you have cookies enabled, so that the shopping basket works correctly.
This is a secure online shopping service using encryption when processing your Card details and personal information.
All prices on this site are shown X Vat as a Trade site, and then followed by Including UK VAT (20%) - Prices do not include Shipping.
Shipping is charged at cost and is calculated on the total order weight. For Mainland UK this is based on £6.21 + 20P per Kg + vat. So it is to your advantage to order multiple items in one order.
Our Web site can cater for off shore UK locations such as Northern Ireland, Southern Ireland, Scilly Isles, Isle of Wight, Isle of Man & the off shore Scottish Islands. Please ensure you select the right carriage option for the required destination, For Zero VAT Exemption please enter your VAT number when prompted.
We also Export World Wide - However you will need to contact us for a quotation for the Freight and Payment terms.
When ordering online, Please give as much detail as possible and make sure the details are correct.
Please insure that you quote the Credit Card Holders address, including middle names if on the card, as each Card has to be checked against this address to help prevent fraudulent orders. You may also specify a second address, for Delivery's (such as a place of work) if required. If your address is not easy to find - please give additional directions in our "additional comments box" which will help the driver find you.
For all credit cards please insure that you quote the last 3 or 4 digits (security number) on the back - just above the signature on the right of the card. Enter this information when prompted. Also please note we don't accept Amex cards.
If in doubt and you need further assistance, Please don't hesitate to contact us.
J.P Leisure Ltd is a trade website dealing on a Business to Business basis, any transactions taking place within will be treated as such and by accepting our terms and conditions you are in full acknowledgement of this.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Our Web site can cater for off shore UK locations such as Northern Ireland, Scilly Isles, Isle of Wight, Isle of Man & the off shore Scottish Islands. Please ensure you select the right carriage option for the required destination. Please contact us for Carriage rates to Southern Ireland and Zero VAT Exemption.
We also Export World Wide - However you will need to contact us for a quotation for the freight and Payment terms.
We currently utilise a number of different services for delivering your goods, including Royal Mail postal and parcel services, Fedex and TNT Express.
The online shopping cart calculates a delivery cost based on the items you have selected. The cost covers the delivery cost, as well as packing and handling costs. Occasionally the online shop's calculated cost is incorrect, if the actual cost is lower than specified, we will not normally contact you, we will simply adjust the order and charge you the lower price. If for any reason the cost is higher we will contact you for confirmation first.
Occasionally we may change the delivery method you have selected if for some reason the method is unavailable(in the case of postal strikes) If the new methods cost is the same or lower than the shop's specified price we would not normally contact you.If the change in method results in an increase in cost we would contact you for confirmation before dispatch of goods.
The delivery times are specified in WORKING DAYS from DISPATCH DATE not placement of order. For NEXT DAY delivery we normally require your order to be received by midday and stock available - Please see are Drop Ship Service DS999. Orders received after midday may not be processed in time for dispatch if we are experiencing high levels of sales.
Telephoning your order will not get it dispatched quicker, all orders are put in a queue and processed in order
If you are not in when the courier attempts to deliver your item, they will leave a card with details of how to contact them for re-delivery.
Please make sure you contact the courier company within 5 working days, after 5 working days the package will automatically be returned to us. This incurs a handling charge of £15.00, which you will be liable for. If you require your package sending out again we will charge you this £15.00 in addition to a second delivery charge. If at this time you choose to cancel your order, you will be liable for the original delivery cost and a restocking charge if we have had to order this item in for your order, and the £15.00 handling charge.
If you would like your item left with a neighbour, or delivered to a work address instead, please inform us by email, by forwarding a copy of your order to us, and including the relevant information.
DELIVERY OUTSIDE THE UK. Our online shop does not currently calculate prices for delivery outside the United Kingdom. If you are within Eurepo and place an order online - it will default to customer collection. We will then advise you what the shipping cost would be, and on your excepteance would then continue ot process teh order. We are able to arrange Export World Wide shipments to certain countries. If your require further information please email us.
Credit Card Security
All products come with full 12 months warranty. In the event of your item being DOA (dead on arrival) we will arrange a replacement for you delivered free of charge. We will also Collect or pay for return of the faulty item to us, you will be given instructions on how to arrange for the item to be returned. For an item to be classed as 'DOA' you must contact us within 3 days of receiving your goods. After 3 days, you must return the item to us at your expense, and we will arrange for it to be repaired/replaced (whichever is appropriate) and returned to you at our cost. If for some reason the item is not repairable and has been discontinued within the warranty period, we will issue a credit which can be used with any future purchase. If the item has to be repaired this can often take 2-6 weeks. We will inform you as soon as we have an estimated date of return.
SHORTAGES & DAMAGES. Please check your delivery straight away and report any Shortages or Damages within 24 Hours for Courier & Postal deliveries - Pallet Delivery Damages must be reported on the day of Delivery in order to claim of off the Pallet company.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01271862221 (International +44 1271 862221) or fax us on 01271 862221 or write to us at J.P. Leisure Ltd. Unit 1, Hillside Road, Hele, Ilfracombe, North Devon, EX34 9QS, United Kingdom
When do we collect information about you?
We collect information about you when you register with us, place an order for products/services and sign up to an account. We may, from time to time, collect information about you when you voluntarily complete customer surveys, provide feedback and participate in marketing competitions or other campaigns. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the JPLeisure website, enquiries and pro-forma account holders to personalise your repeat orders and to maintain the on-going service we provide to you.
We also collect and hold your information in order to keep you updated about any changes to our, products/services you may be interested in, updates on external brands we distribute and events you may like to attend. J.P. Leisure Ltd will not share your information for marketing purposes with companies outside of the J.P. Leisure Ltd Group.
In processing your order, we may send your details to, and also use information, from credit reference agencies and fraud prevention agencies. In this case, the third party will not disclose any of the details to any other third party.
We would like to send you information about products and services of ours and other companies in our network which may be of interest to you. If you have consented to receiving marketing by signing up to our products and /or services, you may “opt-out” at a later date by contacting us or choosing the opt-out option in marketing communications. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please contact us.
Access to your information and correction:
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email Sales@JPLeisure.co.uk or write to J.P Leisure Ltd, 1 Hillside Road, Hele, Ilfracombe, North Devon, EX34 9QS, UK. Please provide us with your full name, company name, address and telephone number. We may make a small charge for this service. We want to ensure your personal information is accurate and up to date, if you feel your information is inaccurate and not up to date please contact us.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Issue a unique identifier (e.g. customer login).
d. Monitor customer account status beyond that required for individual purchases.
e. Only disclose information to third-parties for goods delivery purposes.
How to contact us:
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
J.P Leisure Ltd is a trade website dealing on a business to business basis, any transactions taking place within will be treated as such and by accepting our terms and conditions you are in full acknowledgement of this.
We do not offer a 'TRY before you BUY' service, please satisfy yourself before making a purchase that you have selected the correct item. If you are unsure please call, or email us for advice.
We will accept goods that are unwanted subject to the following:
a) All returns must obtain a returns number by contacting J.P. Leisure Ltd. prior to dispatch of goods.
b) The goods must be returned to us, at your expense NEW and UNUSED within 14 days.
c) A re-stocking fee would apply, and varies depending on the item - In addition to this a 5% charge of the sale price will apply to cover the admin costs.
d) On receipt of the goods back with us, we will check them. Providing they have been returned in NEW condition along with all the original packaging, we will refund you the cost of the item less any re-stocking and handling charges that apply. There is no refund available for the delivery cost to you.
Important Delivery Notes
"PLEASE NOTE: ALL GOODS MUST BE SIGNED FOR UNCHECKED , & DAMAGES MUST BE REPORTED THE SAME DAY OF RECEIVING DELIVERY"
If your item's are being shipped out via a Pallet,
a) Please insure that the access to your address can allow a 18 tone fixed wheel curtain sided lorry - if not please advise immediately.
b) Please ensure that there are NOT any access Restrictions in place that we need to know about.
c) Please insure that Someone fit and able bodied, is on site at the Delivery address to sign for, and off load there items from the Pallet Kerb side.
d) If you have ordered Larger items such as Staging you will need two people to safely move items off of the pallet.
e) In some cases you may need to "Hand Ball" from the Lorry, if the Tail lift is not an option due to the location of the delivery.
IF any of the above is problematic - please advise immediately otherwise your Pallet will be Dispatched.
Should any of the above issues, then come to light and a Re-delivery is required, this Re-delivery charge will be passed on to you.